Frequently Asked Questions

Online Backup:

• What is the benefit of online backup?
• Can I access backed-up files via a web browser?
• Is my data private? What type of encryption is used?
• Can I recover an older version of a file?
• What happens when I deselect a file or folder so it is not backed up?
• How long will old data be kept on the server?
• Are new files automatically backed up?

What is the benefit of online backup?

There are many benefits of online backup. First, backups can be done automatically and unattended since there aren't any tapes or disks which need to be monitored. Second, the data is stored in secure data centers, geographically separated from your computer. Third, no one needs to remember to take tapes or DVDs to an off-site location. Fourth, all backed up data is heavily encrypted and is available only through the backup software itself, making your data inaccessible to hackers or thieves, whereas there are many stories of backup tapes with sensitive data being stolen or compromised. Fifth, this method of data protection is cost-effective because it requires no up-front hardware investment and no continuing investment in backup hardware, disks and tapes. Sixth, it is portable and conveniently available through any Internet connection. Last and maybe most important of all, online backup protects your backups. Many standard backups won't survive the loss of your computer, like theft, fire, natural disaster, etc.

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Can I access backed-up files via a web browser?

You can access your backed-up files anywhere through a web browser. This web interface lets you download any combination of files and directories in a ZIP file. When you're on the road or you've left behind a critical file, you'll have easy access to your data. The web interface requires your account e-mail address and an account password, keeping it secure from unauthorized access. The web interface is available at https://myaccount-ab.connected.com.

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Is my data private?

All files backed up to a state-of-the-art data center and heavily encrypted using the same level of encryption used by government agencies. The encryption occurs on your computer before the data is transmitted to the data centers. Files remain encrypted at the data center, and will only be decrypted at your computer when they are restored.

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Can I recover an older version of a file?

Old versions of each file are kept at the data center for 30 days. You can easily browse and restore older versions of a file. This is the ultimate failsafe for anyone who has accidentally overwritten a file.

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What happens when I deselect a file or folder so it is not backed up?

The file is no longer actively backed up. The file and all of its older versions will remain at the data center for a brief time in case you change your mind, after which they will be removed from the backup set.

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How long will deleted files and old versions remain backed up?

Deleted files and old versions of files remain backed up for thirty days. Current, active versions of files stay backed up in perpetuity.

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Are new files automatically backed up?

If you use automatic file selection, new files which FileBackup recognizes as important data files will be backed up automatically. If you have manually selected your own folders or file types for backing up, new files will be backed up if they are added to a backed-up folder or if they fit the file type rules.

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