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FileCenter • FAQs
Frequently Asked QuestionsFile Management
PDF Features
Scanning & OCR
FileFind
Does FileCenter integrate with common Windows programs?FileCenter integrates with most common Windows programs, including the Microsoft Office suites, WordPerfect suites, Adobe products, OpenOffice, HotDocs, Internet Explorer, Outlook, Mozilla, Firefox, Thunderbird, Groupwise, and many more. We are constantly adding new applications to the supported list. Please let us know if we do not support an application that you would like to have supported. Does FileCenter require any new hardware?In most cases FileCenter does not require any new hardware. Because it uses the Windows file system as its back end, overlaying your existing directory structure, it does not add any server load. In fact, it is generally not necessary to even install FileCenter on your server. Because FileCenter does not require any dedicated hardware or software, in most cases it is up and running in a matter of minutes. The only exception to this rule has been offices which have added or upgraded their scanning hardware to handle higher volumes of scans in their paperless office efforts. How easily will FileCenter import my existing files?In most cases FileCenter will import your existing files simply by overlaying your existing directory structure. Because of this, you can often have FileCenter up and running in a matter of minutes. In the event you have your files in a proprietary database or data structure, a data export might be required. Some products offer export utilities, which aids in an easy transition to FileCenter. FileCenter does specifically import PaperMaster cabinets. From the FileCenter Tools menu, select PaperMaster Export Utility. How long will it take to set up? Can I do it myself? Can I do it myself?Installation is very simple. Even non-technical users can typically do the installation and setup themselves with no guidance. Does FileCenter store files in their native format? Or do files get locked into a proprietary format?FileCenter stores all files in their native format. This means, for example, that you can save your Word documents directly into FileCenter as Word documents and then retrieve them from FileCenter back into Word. This is a very important point. Many document management programs store your documents as uneditable images in a proprietary format. The danger of a proprietary format is that customers who buy those products become locked into them in perpetuity. FileCenter's philosophy is to keep users happy with a quality product and not with gimmicks and traps. If at any time you stop using FileCenter, you will be able to access all of your files through standard Windows browsing techniques and open all of your files in their native applications with no additional software or file conversions. Does FileCenter use a "black box" back end database?Many file management programs store your files in a database - a "black box" back end. This requires complex import and export routines. No database is used with FileCenter. Instead, FileCenter leverages the Windows directory structure most offices already use, and never locks you into a proprietary format. Because of this, most offices require no new hardware and are able to set up and use FileCenter in a fraction of the time compared to other file management and paperless office products. And if you decide to stop using FileCenter, all of your files will still be available to you through Windows. What are the minimum system requirements for FileCenter?See FileCenter System Requirements. Can I share cabinets on the network?Cabinets can be shared on the network. Permissions to the cabinets can be controlled by the network administrator through the standard Windows permissions you already use. FileCenter inherits these Windows rights seamlessly. End-users only see cabinets that they have permission to access. Is FileCenter HIPAA / SEC / NASD compliant?In reality, no software can be HIPAA/SEC/NASD compliant. Compliance comes from standard practices and security/privacy safeguards that your office must put in place and adhere to. FileCenter can be a valuable and integral component in an office which is HIPAA/SEC/NASD compliant. 1) It limits access to privileged documents by inheriting all access permissions and restrictions from the Windows file system, natively supporting Windows NTFS and share permissions, 2) it stores electronic documents in a fashion that makes them easy to locate, access and retrieve, 3) it supports the archival of electronic files in their native format as well as clean, legible and accurate reproductions of scanned documents, and 4) in conjunction with FileBackup it safeguards electronic documents against loss or damage. Does FileCenter work through a WAN, VPN, or SharePoint?FileCenter will work through a WAN/VPN/SharePoint as long as there is a drive letter mapped to the server. FileCenter will work with any drive it sees in the Windows file system, regardless of whether the drive is local, on the network, or accessed through a VPN/WAN/SharePoint. Can I prevent a cabinet's contents from being deleted?FileCenter provides a feature which, when turned on, prevents users from deleting a file directly from the FileCenter interface. The benefit of this is that users who are distracted will not accidentally delete a file. Files can still be deleted by carrying out an extra step, which requires the users to think about the process and therefore provides a safety net for those who otherwise may have deleted a file while distracted. This is a particularly useful feature for those who use FileCenter in a network environment, where a file deletion is irreversible. Can I preview files without opening them?FileCenter's preview window allows you to view a text or PDF document before opening it in its native application. This makes it very easy to visually look for a misplaced file or peek at the contents of a file with a cryptic filename. Does FileCenter work with WordPerfect products?FileCenter supports all WordPerfect products and allows users to save WordPerfect office suite files using the FileCenter Save and Open dialogs. This gives end users a seamless interface for saving and opening files across multiple applications. Can I use FileCenter to manage my HotDocs answer files?HotDocs answer files can be managed very elegantly within FileCenter. HotDocs users with many answer files will benefit from the ability to store a client's answer files alongside the client's other documents in a file cabinet structure, share the answer files on the network, and even use full-text search to find lost answer files. Is FileCenter compatible with Vista?FileCenter is compatible with 32-bit versions of Windows Vista. Is FileCenter compatible with 64-bit versions of Windows?Yes. FileCenter is fully compatible with 64-bit versions of Windows (e.g. XP 64, Vista 64), including the Save/Open integration. How many licenses of FileCenter do I need on my network?You need one license of FileCenter for each workstation. FileCenter does not use concurrent user licensing. It uses workstation- or seat-based licensing. If multiple users share the same workstation (not concurrently), you will only need one license for that workstation. The exception to this is a Terminal Server environment, where each user who runs FileCenter via the server is one seat and needs a separate license. I'm looking for a PaperMaster replacement. How does FileCenter compare?FileCenter is very similar in concept to PaperMaster, but even more flexible and easier to use. Like PaperMaster, FileCenter uses a "filing cabinet" concept with drawers and folders. You can scan documents into your drawers (as fully-searchable PDF files). FileCenter does not use a proprietary file format. In fact, you can save any kind of file into FileCenter. FileCenter integrates with the Save/Open functions of most Windows programs to make this easy. And best of all, FileCenter does not use a database, so your files are never "locked in". Can FileCenter import my PaperMaster files?We do have a PaperMaster export utility that has been able to assist some users in getting their files out of PaperMaster, ready to be used in FileCenter. The utility is built into FileCenter. Access it from the FileCenter Tools menu > PaperMaster Export Utility. I'm looking for a PaperPort replacement. How does FileCenter compare?Many PaperPort users are switching to FileCenter. The features that PaperPort users appreciate most are:
Can I use FileCenter as a PDF reader?FileCenter works as a PDF reader, just like Adobe Acrobat Reader. What kinds of files can I view in FileCenter?FileCenter is designed to be an electronic document reader. It will open PDF and TIFF files. Can I delete pages from a PDF file?Yes. FileCenter will remove pages from any PDF file. Just select and delete. If you have FileCenter Professional, you can delete pages without opening the file. Just switch into the Enhanced Thumbnails view, flip to the page you want to delete, and select File Tasks > Delete PDF Page. Can I join PDF files together?FileCenter can join any PDF files together. This is sometimes referred to as PDF stacking. FileCenter provides an excellent workspace for dropping files onto each other to combine them. If you have FileCenter Professional, you can stack PDF files without opening them. Just drop PDF files onto each other and follow the prompts. Can I split a PDF file into separate files?Yes. In FileCenter, you can select pages and split them off into a new file. This is very useful for separating scans into multiple files. If you have FileCenter Professional, you can split a PDF file without opening it. Just switch into the Enhanced Thumbnails view, flip to the page you where the second file should begin, and select File Tasks > Split PDF Here. Can I move pages between PDF files?FileCenter has a split view for displaying two PDFs at a time. Move pages between files or rearrange them with drag-and-drop simplicity. Will FileCenter support my desktop scanner?FileCenter supports most TWAIN and WIA compatible scanners. Will FileCenter support a network scanner?Most network scanners are NOT compatible with FileCenter. Instead, use FileConvert for network scanner support. However, a few network scanners provide TWAIN or WIA drivers; FileCenter may work with these. Can I scan directly into FileCenter?The Professional edition lets you scan directly into a FileCenter cabinet or other Windows folder. This is a very rapid, efficient way to scan if you don't need to preview the document as it's being scanned. Just select any FileCenter location, then click the Scan button. You'll be prompted for a filename, then the scan will go straight to file. See the FileCenter help for settings and customization options. How does this compare with other products on the market?FileCenter performs scanning, converting, and routing functions which are normally only found in enterprise-class software. Some lower-end software products will do automatic document separation, but FileCenter's automatic naming, routing and saving is without equal among competitors. What file types will FileCenter output?When you scan in FileCenter, you can save the document as a text-searchable PDF file (which includes the document's OCR text embedded invisibly behind the scanned image), image-only PDF, or TIFF file. What are the minimum system requirements for scanning & OCR?See FileCenter System Requirements. What is automated scanning and how does it work?Automated scanning is FileCenter's ability to receive a stack of documents and automatically separate, convert, name, and save each document without any user intervention. This might sound complex, but it is not. Anyone who can use a fax cover sheet can use this technology. Simply overlay the equivalent of a fax cover sheet between the individual documents and then scan the whole stack. The FileCenter technology takes care of the rest. The benefit of this approach is that office staff does not have to sit and baby sit a scanner, wasting time with the mind-numbing scan-save-repeat tedium. FileCenter is the only product at its price point that offers this level of functionality. What are Separators?Separators are special cover sheets for scanned documents. They have two purposes:
Through the use of separators, stacks of documents can be scanned and intelligently named and saved without any user intervention. When does OCR happen?OCR is tightly integrated into the scanning process. When you scan a document, OCR will happen silently. This gives you a fully-searchable PDF file with just a mouse click. You can also manually run OCR anytime. Where is the OCR text?With a PDF file, the OCR text gets embedded behind the scanned image, word-aligned with the words in the scan. Can I still use my favorite OCR engine with FileCenter?While FileCenter includes a basic Optical Character Recognition engine, it also integrates with some third-party OCR engines – particularly the Microsoft Office Document Imaging (MODI) OCR engine. This lets you choose the OCR engine that is best suited to your documents and your needs. Can I use ABBYY FileReader with FileCenter?Unfortunately, ABBYY's strict licensing structure prevents FileCenter from integrating with it. What languages are supported by FileCenter Pro PLUS' OCR engine?FileCenter Pro PLUS' Advanced OCR engine currently supports the following languages: English, French, Italian, German, Dutch, Swedish, Norwegian, Finnish, Danish, Spanish and Portuguese. Can FileFind search a network cabinet?FileFind can search a network cabinet. Can FileFind search my scanned documents?FileFind can search for any scanned document that has accompanying OCR text. This is normally in the form of a searchable PDF document. But note that scanners which produce PDF documents do not normally produce searchable PDF documents. PDF documents produced by scanners only contain the image of the original document. They do not contain any machine-searchable text. FileCenter, on the other hand, produces searchable PDF documents which contain both the image of the original document and machine-searchable text. In addition, our FileConvert product can batch-convert your old scanned documents to searchable PDF files. Does FileFind support boolean searching?FileFind supports full Boolean searching. Anyone who has done a Boolean search on any major search engine can do a boolean search using FileFind. For those not familiar with Boolean searching, FileFind also supports natural language searching. Does FileFind support fuzzy searching?FileFind supports fuzzy searching, which allows users to find documents with slightly misspelled words or words which vary slightly from the search term. Does FileFind support stemming?FileFind supports stemming, which allows users to find related words that share the same stem. For example, search for the word "house" also return results for "houses," "housing" and "housed." Can FileFind limit a search by file type?FileFind can limit a search by the following file types: Word (.doc), PDF, HTML, Excel (.xls), PowerPoint (.ppt), WordPerfect (.wpd), RTF, Text (.txt), CSV, Outlook E-mail (.msg), E-mail (.eml), HotDocs Answer File (.ans, .anx). Can FileFind limit a search by file date?FileFind can limit a search by a file's creation date or modification date. Can I find a file outside my cabinets?Using the standard search engine that comes with FileCenter, all searchable documents must reside in a cabinet that has been flagged for full-text search capabilities. However, FileCenter also integrates seamlessly with popular desktop search engines. Using one of these, you can also search outside of cabinets, including e-mail and other system files. Can FileFind simultaneously search a local and network cabinet?FileFind can simultaneously search any number of cabinets, including local and network cabinets, allowing a user to quickly locate a document whether it resides locally or on the network. Can FileFind simultaneously search multiple cabinets?FileFind can simultaneously search any number of cabinets and return multiple results. Does FileCenter also work with Google Desktop Search? Windows Desktop Search? Copernic?FileFind integrates seamlessly with popular desktop search tools, such as Google Desktop Search, Windows Desktop Search, and Copernic. You can use these desktop searches in conjunction with FileFind's built-in search engine or set one of them as the default search engine. Search results from these engines can be previewed and filtered in FileFind. Does FileFind refresh indexes automatically?FileFind indexes are refreshed automatically several times a day. This process is transparent to the end-user and uses very little of your system resources, waiting until the computer is idle to update the index. You will not even realize when it has happened. When I save a file, does it automatically get added to the index?When you save a file through the FileCenter Save dialog box, it is immediately added to the index and becomes instantly searchable. Feature Highlight – Add Multiple Items Suppose you have a database or list of client names and you want to create a new drawer for each one. No problem! FileCenter will create drawers in bulk from lists or comma-separated files. You can even control the field order and output format. Look At What FileCenter Has To Offer. File Management Software and More! |
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3/31/2010 
FileCenter Tour (14:00) 
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