Outlook Add-in Crashes

A recent Windows update causes the Outlook Add-in to crash, sometimes preventing Outlook from starting. Follow these steps to fix the problem:

  1. Close Outlook
  2. Download the latest version
  3. Install it over your current version (you won't lose any data)

After installing, open FileCenter and do the following:

  1. Go to Settings > Outlook
  2. Make sure that Enable Outlook Add-in is selected
  3. Click OK
  4. Open Outlook
  5. Confirm that the add-in is working

If the Outlook Add-in still won't open, do the following:

  1. Close Outlook
  2. Go back to the drop-arrow under the Help button > Support Options
  3. Click Unregister Outlook Add-in
  4. Click Register Outlook Add-in
  5. Open Outlook
  6. Confirm that the add-in is working