Product Maintenance and Support

Lucion gives users the flexibility of choosing their level of support. Some of the support offerings include:

Free Support

All users receive two support incidents for each new product purchase or upgrade. Support is available during business hours.

NOTE: Incidents are per purchase/upgrade and not per seat.

Maintenance Plans

When you purchase a Lucion product, you can add on an optional maintenance plan. These plans include one year of support and upgrade protection. Maintenance plans may be renewed each year. Maintenance must be purchased within 30 days of the original product purchase or the expiration of the current maintenance plan. Support under a maintenance plan is available during regular business hours.