Contact Lucion Support

Note: The following non-technical support options are also available:

• For pre-sales questions about features and pricing: Contact Sales
• For account-related questions: Contact Sales
• To report problems with Lucion software: 
• To send general feedback: 

Technical Support

• First, install the latest version. The issue may already be fixed.
• Visit our Knowledge Base.  Many solutions are available online.

Send us an e-mail. All support issues must be submitted through our ticketing system. This is to make sure that all issues are properly tracked and resolved. Initiate a ticket by sending a detailed description of the problem to:

You will receive a confirmation with your ticket number within 30 minutes. If you don't, please check your spam folder. Set your spam filter to allow email messages from the address above.

NOTE: Issues will normally be responded to within one business day.