Technical Support

Step 1:  Are You Running the Latest?

We frequently update FileCenter and FileConvert with the latest bug fixes. If you're experiencing a problem, try updating first.

Step 2:  Self-Help

Our User Guide, Knowledge Base, and tutorial videos provide no-nonsense explanations to help you get up and running.

Step 3:  Contact Technical Support

Use technical support for technical inquiries only. For product questions, price quotes, demos, etc., contact our Sales team.

Common Problems/Solutions

Ninety percent of our support inquiries deal with a few common problems. These articles and videos will get you to a solution quickly.

  Scanning doesn't work read watch
  I'm blocked from changing my PDF. read  
  How do I erase in a PDF? read watch
  I still get watermarks on my PDFs. read  
  PDF searching doesn't work. read  
  I can't search network files. read  
  I can't highlight text in my scan. read watch
  How do I change the font on the typewriter? read watch
  Drag-and-drop isn't working. read  
  How do I share a cabinet on the network? read watch
  How do I move FileCenter to a new computer? read watch
  I get an error that the file is already in use. read  
  The Outlook Add-in doesn't show up or work. read  
  Can I use a ScanSnap with FileCenter? read watch
  The Email button doesn't work. read  
  Wrong product key when I update. read  
  Can I upgrade from Standard to Professional? read  
  After I paid for FileCenter, the feature I love disappeared! read