Last Reviewed:  October 17, 2017

Error: The Scan Could Not Be Moved (B)

The error means that FileCenter wasn't allowed by Windows to save your scan. The scan worked, but FileCenter was blocked from saving it.

This always comes down to Windows permissions. To explain:

Every folder on your computer has "permissions". In other words, you can set the folder to block or allow different actions: creating new files, changing existing files, deleting files, etc. And you can set different permissions for different users. So while one user may be allowed to change the files in a folder, another might get blocked.

Incidentally, this has nothing to do with FileCenter; this is a Windows feature.

In your case, that folder has been set to block new files from getting added. Here's the test: copy a file from somewhere and try to paste it in the folder where the scans aren't working. Even do this outside of FileCenter. You'll get an error.

The solution is that you need to get the permissions on your folders modified. If you don't know how to do that yourself, get your IT person or someone who's tech-savvy to help you out with it.