Last Reviewed:  October 17, 2017

Save Copy Button Doesn't Show Up in Outlook

If the "Save Copy" button isn't showing up in Outlook, there are a few things you can check.

Step 1: Make Sure You're Using FileCenter Professional

Some users get used to having the "Send Copy" button when running the trial, but after they purchase, the button disappears. This will happen if you buy FileCenter Standard instead of FileCenter Professional. Only FileCenter Professional includes the Outlook integration.

Step 2: Make Sure the Add-In is Installed

In FileCenter, go to the drop-arrow under the "Help" button > "Support Options" and click "Reinstall Outlook Addin". That will ensure that the add-in has been installed.

Step 3: Make Sure the Add-In is Enabled in FileCenter

In FileCenter, go to the "Settings" button and select "Outlook" on the left. Make sure that "Enable Outlook Integration" is checked.

Step 4: Make Sure the Add-In Hasn't Been Blocked in Outlook

Sometimes other add-ins conflict with FileCenter's add-in. In Outlook, go to the "File" tab > "Options" > "Add-ins". Then do the following:

  1. See if the FileCenter Add-in is listed in the Disabled Application Add-ins section
  2. If it is, change the "Manage" option to "Disabled Items" and click "Go"
  3. Select the FileCenter Add-in and click "Enable"
  4. Close and re-open Outlook

Now open Outlook and go back to Outlook's Add-Ins page. The FileCenter Add-in should now show up under "Active Add-ins". If it's under "Inactive Add-ins", go to "Manage" > "COM Add-ins" and put a check mark next to it. If it's under "Disabled Add-ins", go to "Manage" > "Disabled Items" and try to enable it again. If you can't enable it, you still have a conflict somewhere.

Step 5: Try Installing the Add-in Manually

Some users have more success installing it manually:

  1. In Outlook, go to the File tab > Options > Add-ins.
  2. Where it says Manage, select COM Add-ins and click GO.
  3. If the FileCenter Add-in is listed, select it and click Remove.
  4. Now click Add, and browse out to the add-in, which will normally be found in one of these places:
    C:\Program Files(x86)\FileCenter\Main\FileCenterAddin64.dll
    C:\Program Files (x86)\FileCenter\Main\FileCenterAddin.dll
    C:\Program Files\FileCenter\Main\FileCenterAddin64.dll
    C:\Program Files\FileCenter\Main\FileCenterAddin.dll
  5. Click Ok

IMPORTANT: If you're using a 64-bit edition of Outlook, select the FileCenterAddin64.dll. Otherwise, select the FileCenterAddin.dll.