Technical Support

Step 1:  Are You Running the Latest?

We frequently update FileCenter and FileConvert with the latest bug fixes. If you're experiencing a problem, try updating first.

Step 2:  Self-Help

Our User Guide, Knowledge Base, and tutorial videos provide no-nonsense explanations to help you get up and running.

Step 3:  Contact Technical Support

Use technical support for technical inquiries only. For product questions, price quotes, demos, etc., contact our Sales team.

Support Advisories

MalwareBytes "Riskware" Advisory

When you launch FileCenter, MalwareBytes says "Website blocked due to riskware". THIS IS NOT A VIRUS.

Please see these instructions »

The Email Button Fails with Outlook

A recent Outlook update prevents FileCenter's Email button from working.

Please see these instructions »

Common Problems/Solutions

Ninety percent of our support inquiries deal with a few common problems. These articles and videos will get you to a solution quickly.

  Scanning doesn't work read watch
  I'm blocked from changing my PDF. read  
  How do I erase in a PDF? read watch
  I still get watermarks on my PDFs. read  
  PDF searching doesn't work. read  
  I can't search network files. read  
  I can't highlight text in my scan. read watch
  How do I change the font on the typewriter? read watch
  Drag-and-drop isn't working. read  
  How do I share a cabinet on the network? read watch
  How do I move FileCenter to a new computer? read watch
  I get an error that the file is already in use. read  
  The Outlook Add-in doesn't show up or work. read  
  Can I use a ScanSnap with FileCenter? read watch
  The Email button doesn't work. read  
  Wrong product key when I update. read  
  Can I upgrade from Standard to Professional? read  
  After I paid for FileCenter, the feature I love disappeared! read