Request a Refund
How do I request a refund for purchases from Lucion?
To request a refund for items purchased directly from Lucion, follow these instructions:
- Refunds are available within 30 days of purchase
- Permanently erase all copies of the software
- Fill out and submit a letter of destruction
- For physical products, return the product with all packaging in re-sellable condition to Lucion
- After we have received the letter of destruction and the product (if applicable), we will issue a refund within 30 days
If you have any questions, Contact Us.
Purchases through Other Vendors
If you purchased through another vendor, your refund will be handled by your vendor. These vendors include, but are not limited to, other software sites, other Digital River storefronts, retail stores, affiliates, value-added-resellers, etc. Please contact your vendor for guidelines and instructions.
