Guarantee

Request a Refund

Refund policies and procedures depend on where you bought the software.

Purchases through Other Vendors

If you purchased through another vendor, your refund will be handled by your vendor. These vendors include, but are not limited to, Amazon.com, other software sites, retail stores, affiliates, value-added-resellers, etc. Please contact your vendor about their return policy and instructions.

IMPORTANT: Other vendors are not bound by Lucion's return policies. Each vendor sets their own terms for purchases and refunds.

How do I request a refund for purchases from Lucion?

To request a refund for items purchased directly from Lucion, follow these instructions:

  1. Refunds are available within 30 days of purchase
  2. Permanently erase all copies of the software
  3. Fill out and submit a letter of destruction
  4. After we have received the letter of destruction, we will issue a refund within 30 days

If you have any questions, Contact Us.